Thank you for your interest in working with Create Agency Ltd. Specialists in creative event entertainment services. With over fifteen years of experience in the event industry, we are experts in our field, providing you with professional event and project management. As part of our service we handle all communication, payments, contractual agreements with entertainers, performers or other suppliers.

Included are our:
1) Terms of Service

2) Privacy Policy



Quotes and cost-estimates:

  • Free consultation and quotation service via email and phone. Meetings in person prior to your event, hourly rates, and travel fees will apply. Any custom design & concept work requested will be invoiced at an hourly fee and/or a concepting fee will be provided. Concepting fees are payable even if the event does not proceed.
  • Services for consultancy, event planning and design work will be charged for in full whether or not the event goes ahead at rate of $150+gst per hour. Any material cost incurred for planning or preparation of an event will also be billed in full.
  • Cost-estimates are given in good faith. We may charge fees above our estimate if additional work is required that does not form part of it, or any of our assumptions prove to be incorrect. If this happens, we will advise you as soon as possible and obtain further instructions from you.
  • Full terms and conditions can be found here –
  • For large-scale and bespoke events, separate terms of service & contractual agreements will be provided in writing via email. In that case, they override the terms of service provided on this website.

Terms of bookings:

  • Unless you advise otherwise in writing, we will assume you agree to the terms on our quotes / terms of service or website upon confirmation of a booking. 
  • Please note that if you end our engagement after confirmation, any fees, disbursements and expenses incurred on your behalf up to the date of termination.

Cancellations and the weather fine print:

  • Our services proceed in all weather conditions. Services are suitable for both indoor and outdoor events with appropriate weather and shelter, heaters or event site provided by the client. 
  • In the instance of weather conditions unsuitable or unsafe for the public, we allow a change of location to an indoor or alternative venue in a similar travel radius at no additional cost.
  • Full payment is due at the time of booking. In the event of a cancellation, our cancellation policy is 50% non-refundable. 
  • In addition to our cancellation fee, materials costs, travel fees, admin costs /booking fees and costs already incurred for the booking may be added to this. 
  • Cancellations made within 7x days of an event incur a 100% cancellation fee.
  • We have a pre-paid, no-cancellations, 100% payment policy due to being fully booked over this period.
  • Bookings over our peak season (20th Oct – 20th Feb) are non-refundable and no cancellations allowed under any circumstances. 
  • Date changes might be considered with a booking change fee, based on availability. In some instances, fees to cover artists cancellations may apply.
  • In the unlikely event your artist is unavailable to work due to illness or other unforeseen circumstance, a replacement will be provided, alternatively the booking fee and any paid balance will be refunded.

Force Majure Event:

  • Performance of any obligation impacted by a Force Majeure Event will be resumed as soon as reasonably practicable after the termination or abatement of the Force Majeure Event.
  • If, by reason of a Force Majeure Event, Create is unable to perform any material obligation under this Agreement for a period of 60 days after the occurrence of the Force Majeure Event, the Client may terminate the supply of Services by giving written notice to Create.
  • Date changes, logistics coordination and/or any other changes will be billed at the rate of $150+ gst per amendment.
  • In that instance, costs already incurred will be billed to the client including but not limited to materials + costumes already purchased that would have been used at the events, work already done (prep hours), booking & liaising with contractors, contractor cancellation fees, client liaison,t business expenses already incurred, staff wages, rent, insurances, marketing events, HSE plans/ SSSP plans and any admin costs.


Payments for booking:

  • 100% Payment for due at the time of booking.
  • Balance (if any travel / parking / additional requests etc) due 14 days from invoice
  • In the unlikely event, your artist is unavailable to work due to illness or other unforeseen circumstances the deposit and any paid balance will be refunded in full if a replacement face painter can not be arranged.
  • Please ensure there is suitable protective cover should the entertainers be working outside (rain or sunshine). If arrangements (protection) against the elements are not made appropriately, then Create Agency artist reserves the right to alter the location / terms and/or cancel the booking arrangements and still will be liable for payment in full.

Late payment penalties:

  • Changes to invoice including late payments require a change to invoice and will incur a $100 admin fee per invoice amendment required. 
  • Late payment penalties – $100 admin fee + 15% added each month or part of thereafter, accruing. All costs incurred in the recovery of overdue accounts will be added to the total amount owed.
  • If overdue payments pass the 60-day overdue payment timeframe, Create Agency Ltd as the “creditor” of the debt’ reserves the right to employ a debt collection agency to recover the debt. Or may pass on or sell the debt to a debt collection agency, who then legally becomes the “creditor” for the debt. 

Additional time & services on the day of the booking:

  • At the discretion of the artist, additional time may be extended on the day of booking.
  • To guarantee availability, please arrange this ahead of the event date.
  • If the artist is to work extra time over, that same hourly rate applies for extra time booked.
  • Minimum charge 30 minutes for extra time booked.  The artist is not responsible for quoting for extra time. 
  • If the event is not busy & the client chooses to send the artist/ entertainer home before the agreed finishing time. no refund will be provided, please refer to our cancellation policy.
  • Please do not expect our entertainers to stay longer to accommodate additional guests or guests who arrive late. Public events should have 2-4 artists booked at a minimum. 
  • We are happy to discuss volume & capacity at the time of booking.

Parking & Travel

  • If parking (or pass) is unable to be provided, parking charges are additional and will be added to the final invoices. 
  • For venues or private locations: Please leave a space open as close to the site as possible, or in the driveway, so the face painter/artist can unload heavy equipment. 
  • We suggest reserved car parks for our team as they arrive 15mins ahead of any booking. For locations with limited parking, please pay for additional parking or provide reserved parking to guarantee your artist will not arrive late.
  • For permit located areas, please arrange for a car parking space for the artist.
  • Travel charges will apply for locations 15km+ from CBD and will be discussed at time of booking. 
  • Flights and accommodation and travel arrangement bookings are non-refundable once booked. Our fee to arrange is cost + 30% admin fee + gst.

Other charges:

  • Our cut-off for bookings are 10x days pre-event) Any bookings less than 10x days from the event incur a $100+ gst surcharge per artist due to staff shortages (whether or not they are secured/confirmed) & covers our time to accommodate last-minute booking enquiries via our extended networks.


  • Unless stated on quote separately or arranged ahead of time in writing – an event co-ordinator, queue-manager are not provided and are the responsibility of the client.
  • For busy public events, we ask that the client provides a volunteer dedicated to assist with queue control so our artist can finish on time. We generally number the line 30mins-1hour prior to our finishing time.
  • Our quotes include artist / entertainer costs and materials. Our quote will not include set-up of table, chairs, gazebos, queue systems, generator or access to power etc. We are able to arrange this with our supplier and provide for an additional fee. Rental fees, transportation costs and hourly rates will apply + a 30% project management fee will also apply for co-ordination.
  • The artist will start working at the time stated and leave at the time stated. A setting up period and packing away a period of 15mins pre-event will be allowed for by the artist.
  • Please refer to or request our set-up guide to clarify what needs to be provided ahead of our team arriving.



Breaks & Inductions: 

  • Any breaks or inductions that are mandatory are paid and charged out accordingly. Our team breaks are 10mins per 2 hour shift. 
  • 30min un-paid breaks will be offered to our team but not necessary as they will tag team a couple of shorter breaks through the day for bookings longer than 4hours.
  • We will notify you if any team member would prefer an unpaid 30min meal break at the time of booking.


ALL COSTUMED CHARACTERS ARE GENERIC/INSPIRED AND ARE NOT AFFILIATED, LICENSED OR ASSOCIATED WITH ANY CORPORATION OR TRADEMARK. It is not our intention to violate any copyright laws. The characters that we offer are NOT name brand copyrighted characters, and Characters for Hire, LLC. costumed characters are named of our own creation. 


Face Painting:

  • Children are required to be accompanied by an adult at all times. We only use EU & FDA Approved cosmetic grade face painting supplies, artists are not liable for allergic reactions to paints. 
  • People with sensitive skin should not participate without a test from the artist. The Artist has the right to decline painting anyone who appears to be sick or suffering from any skin conditions. Our artists are not responsible for any damage to clothing. Under no circumstances will artists supervise children. 
  • Paint can easily be removed using mild soap and water. Some skin types are prone to some very mild initial staining – a small amount of mild baby shampoo or shaving cream will remove this gently.
  • Water is changed regularly during a booking and clean sponges used for each face. All equipment is thoroughly cleaned after each booking.Create Agency team  have your children’s safety and interests in mind at all times and as a result, we reserve the right not to paint or entertain under certain conditions – see below for examples as the list is not exhaustive:
  • The artist will not paint or entertain anyone who is obviously unwell (runny nose/temperature/rash) or has any other visible skin complaint (eczema; chickenpox; acne; cold sore; open wounds; eye infections etc).
  • The artist will not paint or entertain anyone against their wishes (this may result in stopping painting before the final result if a child becomes uncomfortable or changes their mind). Please do not force your child to be painted if they really are uneasy or unwilling – face painting should be an enjoyable experience for both the child and parent.

Other Services:

  • Please request our HSE plans for other specific services at the time of booking
  • Contractors are booked via our app and have been through an HSE induction with us.
  • SSSP (site-specific) plans will be provided and included only if we co-ordinating the event on behalf of the client. A management, admin and coordination fee of 30% in addition to the service will be charged.



Covid-19 Policy (during appropriate alert levels):

  • Maintain physical distancing at least 2m apart
  • Maintain register and contact details of anyone in contact with for upto 4x weeks
  • Hand sanitizer before and after any interactions
  • Wash your hands regularly
  • Regularly disinfect surfaces
  • Our products and tools will be wiped down and cleaned with Isopropyl alcohol and alcohol wipes on a regular basis
  • Use of disposable tools where possible
  • Restrict the number of attendees or conduct services online or remotely via zoom


  • Create is following advice from the Ministry of Health (NZ) in relation to the self-isolation requirements of its workforce. 
  • Policy will change periodically as per government guidelines.


Government links for Covid-19:

Visit the government’s COVID-19 website to find out how to slow the spread of the disease

Information on Gatherings and events at each Alert Level

Go to the Immigration New Zealand website for more information and updates on travel restrictions.


Please note that all information you find on this website, or is shared with you via email or other means in response to your enquiry is commercially sensitive, confidential and our intellectual property. Our business would suffer loss if that information was used by you or disclosed  by you to someone else who used it. We reserve our legal rights in case of any loss we suffer. In order to continue discussions with us about your event you agree that you (or anyone else in your organisation) will (unless we agree with you otherwise):

  1.   Not contact any of Create Agency artists or other suppliers directly;
  2.   Not disclose or use any information we give you.

If you choose to keep working with us you are deemed to have accepted the above terms.   

These terms  set out the basis upon which you may use this website, information about  the copyright in this website and our privacy policy, which describes what we do with personal information we collect from you and the ways in  which we may collect the information.


Access Terms

  • The purpose of this website is to provide information about Create Agency.
  • Create Agency is not responsible if you rely on any information you access on or through this website. Create Agency is also not  responsible for information provided by third parties that you may access on or through this website.
  • We do not warrant or  represent that our website will operate in a continuous or fault-free  basis, will be completely secure or private all of the time, or will be  free from viruses or other harmful features. However, we do take reasonable steps to avoid or mitigate these types of issues.
  • The laws of New Zealand apply to the use of this website, and you submit to the non-exclusive jurisdiction of the Courts of New Zealand.
  • If you continue to use our website you are deemed to have accepted these terms.


Copyright Statement

  • Create Agency either owns the copyright in or has the right to  use all text and images published on this website, and its overall  design.  
  • You may not copy or use any information or material from this website (including for  commercial purposes) without the express written permission of Create Agency.
  • We only permit electronic links to  pages of this website from which these terms can be accessed. You may  not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent.  We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.
  • Where access to restricted parts of this website is subject to more specific terms, those terms apply instead.
  • You agree not to make direct contract with any performers or suppliers  identified via our website. If you wish to contact any of these parties  you must contact us in the first instance.


PRIVACY POLICY – Collection of information

  • We understand how important your personal information is and that we need to earn your trust, by being honest and transparent about what we do. It’s our job to ensure you really understand what information we collect from you, how we use it and how we keep it safe. We take our commitment to your privacy seriously.
  • We are committed to complying with privacy laws and standards. For information about the New Zealand Privacy Act 1993 and how it protects all personal information in New Zealand, click here.
  • We may collect information from you through your use of our website,  when you request information from us or engage our services.
  • By using any of our services, including our website, and providing us  with any personal information, you are consenting to the use of your personal information as set out in this policy.  Please do not send us any personal information if you do not want it to be used in this way.
  • A number of areas on our website invite you to provide us with personal  information. For example your names and email address. The purpose of the information collection is apparent at the point that you provide  your personal information.
  • By contacting via our website, you agree to receive Create Agency newsletter or information relating to Create Agency. You can ask to be removed or  unsubscribe from our newsletter mailing list at any time.
  • Create Agency website uses server logs and web analytic tools such as cookies and other tracking technologies. Cookies are small  text files that are downloaded to your device by websites you visit. When you use this website these tools collect information such as what  browser and operating system you use, the internet protocol address of the device you have used to access the website, search terms, your location and what content you view when visiting our website. Cookies  do not give us access to your computer or any information about you other than the data you choose to share with us.
  • You  can set your browser to block all cookies, including cookies associated  with our website, or to indicate when a cookie is being set by us. If you do set your browser to reject cookies you may not be able to access  all the features of the website.


Third party providers – Analytics

  • We may use third party Service Providers to assist us to analyse how  our website is used. These Service Providers have access to your personal information only to enable them to perform these tasks on our  behalf and they may not disclose it or use it for any other purpose.
  • Google Analytics is a web analytics service offered by Google that  tracks and reports website traffic. Google uses the data collected to  track and monitor the use of our Service. This data is shared with other  Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to  Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js,  analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. See this link: 
  • For more  information on the privacy practices of Google, please visit the Google  Privacy & Terms web page:


Third party providers – Targeting and Remarketing

  • We may also use third party vendors for remarketing.  This allows us to advertise to you on third party websites after you leave our website.   We may do this via cookies and Facebook pixels located on our website.
  • Most third party vendors allow you to opt-out or amend your settings.   You can do this for Google by using the following link: and for Facebook by clicking here 
  • Some third party vendors allow us to create Custom Audiences feature so that  we can target advertising at you. If you wish to opt out of this please contact us.


Use of information 

  • We will  only use personal information that you provide to us for the purposes  for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 1993.  
  • We  generally do not share your personal information with others unless this  is necessary for the purpose for which you gave us the information. We may share your information with any business that supports our services  or products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide this website or other services or products.  
  • While it is unlikely,  we may be required to disclose your information to comply with legal or  regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
  • We will take reasonable steps to ensure that the personal information  about you we collect, use or disclose is accurate, complete, up to date  and stored in a secure environment protected from unauthorised access, use, modification or disclosure.


Access to and correction of information 

  • We will provide you with access to any personal information we hold  about you. If it is wrong please ask us to correct it. To ask for access and correction, see our contact details.


Changes to our privacy policy

  • Create Agency may change this privacy policy from time to time in  response to changes to technology, our data collection practices or the  law. All changes will be posted to this website and may apply to previously collected information.